Author

Randy Krum is the President of InfoNewt and author of the Cool Infographics blog.  Here he shares design tips and behind the scenes information about designing infographics.

Cool Infographics Blog

Check out the Cool Infographics blog for great infographics from designers all over the world!

Tuesday
Nov192013

State of Search 2013 Presentation Links

Had a great time at the State of Search conference in Dallas, TX yesterday!  Below is a quick rundown of the talks and links to the presentation slides that were shared publicly on Twitter.  If any additional presentations are shared, I'll add them to the lsit.  Just Tweet me @rtkrum

 

Opening Keynote: 

Rand Fishkin, Moz, @randfish
Building Great Digital Marketing Teams

 

SEO Track:

Wil Reynolds, SEER Interactive, @WilReynolds
Selling #RCS to Your Boss: Creating, Pitching, and Analyzing Impact

 

Derek Mabie, Evolve Digital Labs, @DerekMabie
What a Difference a Year Makes: Search Strategies, TED Talks, and Tactics

 

Ruth Burr, Moz, @ruthburr
Metrics to Show Your CEO

 

Brittan Bright, Independent Consultant & Trainer, @BrittanBright
How to Overcome Corporate Politics

 

Mike Arnesen, SwellPath, @Mike_Arnesen
E-Commerce SEO

 

Jon Cooper, Point Blank SEO, @PointBlankSEO
E-Commerce Link Building

 

Eric Enge, Stone Temple Consulting, @stonetemple
Social Media and SEO

 

Zeph Snapp, Not Just SEO, @ZephSnapp
Using Personas to Help With Outreach

 

John Doherty, Hotpads, @DohertyJF
Build Your Marketing Funne: From Search to Conversion to Lifelong Customer

 

Mack Fogelson, Mack Web Solutions, @MackFogelson
Content With Purpose: From Search to Conversion to Lifelong Customer

 

Local Track:

Bill Hartzer, Globe Runner SEO, @BHartzer
Local in 2013: Recent Updates & New Stratergies

 

Andrew Shotland, Local SEO Guide, @localseoguide
Local Search in 2013

 

Dana DiTomaso, Kick Point, @DanaDiTomaso
Local SEO is for Everyone

 

Paula Keller, Search Influence, @paulalmkeller
Surviving & Thriving in Local Search

 

Brian Combs, Ionidas Local, @BrianPCombs
Working the Review System

 

Chris Silver Smith, Argent Media, @Si1very
Semantic Markup for Local

 

Kane Jamison, Content Harmony, @KaneJamison
Data-Based Content Marketing

 

Bryan Eisenberg, Eisenberg Holdings, @TheGrok
How to Leverage Data to Rock the Customer Experience

 

Christine Churchill, Key Relevance, @ChrisChurchill
Keyword Planner and Not Provided

 

Bill Leake, Apogee Results, @Marketing_Bill
Avoiding Search Marketing Malpractice

 

Paid Track: 

Elizabeth Marsten, Portent, @ebkendo
What PPC Can Steal from SEO

 

Susan Wenograd, Garden Ridge Corp. HQ, @SusanEDub
3 Awesome PPC Reports

 

John Lee, Clix Marketing, @John_A_Lee
Social Paid Ads

 

Michael Edwards, OPM, @OPMAgency
Adwords Remarketing

 

Andrew Goodman, Page Zero Media, @Andrew_Goodman
Efficient PPC Management Through Automation

 

Steve Hammer, RankHammer, @ArmondHammer
Efficient PPC Management Through Automation

 

Aaron Levy, SEER Interactive, @BigALittlea
Organization for Enhanced PPC Management

 

Kevin Lee, Didit, @Kevin_Lee_QED
Winning at PPC in a Hyper-Competitive Market
Attendees must request the presentation by DM on Twitter

 

Christi Olson, Expedia, @ChristiJOlson
Enterprise Paid Search Marketing

 

Matt Van Wagner, Find Me Faster, @mvanwagner
Creating Display Campaigns

 

Social Track:

Brent Csutoras, Kairay Media, @BrentCsutoras
What’s Snoo With Reddit

 

Jabez Lebret, Get Noticed Get Found, @JabezLebret
Black Hat LinkedIn Strategies for World Domination

 

Marty Weintraub, Aim Clear, @aimclear
Paid Social Ads for Content Marketing

 

Dennis Yu, BlitzMetrics, @DennisYu
The Most Ridiculous Things You SHOULD do on Facebook

 

Mike Orren, Speakeasy, @MikeOrren
Yin and Yang: Why Social Needs Search (and Search Needs Social)

 

Rob Garner, Advice Interactive Group, @RobGarner
Optimizing Google+, Google Glass and Google Now

 

Randall Turner, Advice Interactive Group, @RandallsAdvice
Social Media Strategy: Strategically Defining Your Social Media Tactics

 

Matt Siltala, Avalaunch Media, @Matt_Siltala
Cultural Shift in Marketing

 

Lena West, Influence Expansion, @LenaWest
Wordless Wednesdays: How to Swaggerjack the Power of Visual Memes

 

Michael Stancil, Buzzshift, @STNC
Beyond the Pin: Building Your Own Brand With Pinterest

 

Closing Keynote:

Duane Forrester, Microsoft Bing, @DuaneForrester
The Web Of Things: State Of Search 2013

 

Monday
Apr292013

Infographics in a PR Strategy

Hotels.com is a company that has embraced infographics.  We have designed a number of infographics for them specficially for use on their Press website.  They are so committed to infographics as an ongoing part of their PR strategy, that they have created a dedicated infographics page on their press website.

They just published the 2013 What Guests Want infographic, an additional content piece to the release of the complete survey, Global Travelers Want To Stay Connected And Comfy.  The Hotels.com press site is primarily targeted at an audience of hotel industry executives and the news media.  The addition of the infographics to the press releases helps to make the often dry survey data more engaging, and additional press releases were also published to highlight some of the hidden gems in the data: Danish Hotel Guests Most Honest; Americans Come In 23rd Place

I asked the Taylor L. Cole, Director of Public Relations & Social Media at Hotels.com a few questions about their strategy, success and experience using infographics to support their PR content.

Randy Krum: How do infographics fit into your content strategy on the Hotels.com press site?

Hotels.com: Infographics are a great way to visually represent the wealth of data we have available as an e-commerce site and from our own customers. We use them to put a fun spin on and break down more data-heavy subjects like the changes in hotel prices around the world year-over-year or to release consumer survey results on topics like favorite hotel amenities. We've found the media likes to have a choice of a written or visual story.

Randy Krum: Who is the primary audience for the infographics on your press site? 

Hotels.com: Media of all forms - newspapers, bloggers, online sites, TV stations.  Additionally, our hotel partners use our infographics for further insight into the opinions of travelers and trends in the travel industry.

Randy Krum: Hotels.com has been using infographics on their press site for two years now.  What have you learned about using infographics effectively with your audience?

Hotels.com: The simpler, the better. A very clean design with easy to follow lines has worked best. If the data to present is too complex or doesn't naturally flow the way one's mind make certain jumps to information, we find it best to present the data in two smaller graphics. We've also found that media and our consumers are responding favorably to our infographics with icons like piggy banks, bed pillows, the universal Wi-Fi symbol and the like. 

Randy Krum: Do you find that your message is spread farther because of the easy sharing nature of infographics?

Hotels.com: Absolutely. Infographics have become like a bragging right to see who has found the coolest designs and information to share with their friends and readers.

Thanks to Taylor and Hotels.com for their time and willingness to share their thoughts!

Tuesday
Apr022013

Business Ethics and Infographics as Linkbait

I recently had an email conversation with Tony Birch PhD. about the ethics of using infographics as Linkbait, which inspired his post on the Teaching Business Ethics blog.  His perspecitive was teaching business ethics to students, but the conversation will be of interest to many people.  With his permission, I am re-printing the article here.

 

A New Business Ethics Issue: Linkbait, Infographics and Truth

For teachingbe.blogspot.com by Anthony Birch

This topic arises from an email exchange I had with Randy Krum, president of InfoNewt.com and author of CoolInfographics.com. His thoughtful response taught me a new word, "Linkbait," and opened up new possibilities for undergraduate and graduate topics in Business Ethics. I want to spell out the concerns I have and help students get a foothold on this important issue.

We might frame the Business Ethics question this way: Is it morally justifiable for commercial interests to hide their direct or indirect responsibility for "persuasive information" that they want reproduced or used by others?

To capture the moral sense of the question, consider the following example. Suppose a friend tells you that the best auto loans in town are always at XYZ Bank. You have reason to believe your friend and you repeat the information to others. As it stands, the situation raises few moral concerns. But now assume that your friend failed to tell you he had been hired by XYZ Bank specifically to help promote its business. Furthermore, XYZ Bank always uses high-pressure sales tactics to get customers to buy financial products other than auto loans. Clearly, the moral situation is different now.

My concern with this area of digital media ethics arose from repeated requests from people who did not identify themselves as having any commercial associations whatsoever to post infographics like the one shown on the left. These infographics can be huge. To see the original, click here. Apparently, some people who identify themselves as infographic creators feel empowered to ask quite a bit of free webspace.

There are number of problems with this infographic. First, it offers not just neutral information, but an argument in Business Ethics – and a very poor one at that, since it skirts the issue of the government’s own responsibility in creating a tax code that encourages the behavior of Apple and other companies. Second, it links back to a site that is only loosely connected with the subject matter of the infographic. Third, the site itself is, in my opinion, suspect because it has no clear authorship. The infographic falls into the category what I would call – using my newfound word – “linkbait” because it is primarily an attempt to drive up hits on a target site only loosely connected with the material in the infographic.

There can be, however, legitimate uses of infographics. Differentiating legitimate from questionable uses is great topic for Business Ethics.  It turns out that the industry is sensitive to the potential misuses of infographics and has even proposed a code of ethics relating to their use – still more reasons that this would be a good topic for undergraduate or graduate research papers.

Below I have reproduced Randy Krum’s reply to me when I expressed concerns about the use of infographics.
I usually approach this question with clients from the standpoint of SEO.  Companies tend to listen more closely when it's about business success and not ethics.

From the SEO perspective, companies use infographics as an online content marketing tool.  Well designed infographics with good information are shared heavily.  They drive up the backlinks to the host site, which in turn drives up their pagerank and placement in search engine results.  For this to be effective, the infographic needs to include the sponsor company and ideally the URL back to the original infographic on the host site.  People need to be able to find the original to create the links the host company is looking for.

Infographics about a topic that has nothing to do with the business of the host site are "Linkbait."  They may be fantastic designs, with valuable content, but if the topic of the infographic is unrelated to the hosting site, that’s when the problems begin.

Google is concerned about infographics as Linkbait in a big way.  Matt Cutts (Head of Webspam at Google) made some initial comments about infographics in this interview by Eric Enge (http://www.stonetemple.com/matt-cutts-and-eric-talk-about-what-makes-a-quality-site/), and I recently did my own follow-up interview with Eric about this topic in particular (http://infonewt.com/blog/2013/1/14/interview-with-eric-enge-about-infographics-in-an-seo-strate.html).  The challenge is that Google wants to provide relevant results to the users, but many infographics are created and hosted by sites that have nothing to do with the topic of the infographic.  In simple terms, when Google ranks sites based on the number of visitors and links to that site, and the infographics are unrelated to the site, Google ends up delivering bad results to their users.  It’s way more complicated than that, but you get the general idea.

As an example, this James Bond infographic is a good design on a popular topic, but it’s published and hosted by H&R Block, a tax preparation company.  This is “Linkbait”.  A link to the infographic from someone that likes James Bond movies, probably should not be interpreted by the search engines as an endorsement of H&R Block or their services.  However, today every link to the infographic increases the pagerank of the H&R Block site.

Data transparency is also very important in infographic design for the sake of credibility.  The best designs provide a URL linking directly to the source data so that anyone can look at and even evaluate the data on their own.  This design of the BBC budget has a source URL to the data summarized in a Google Docs spreadsheet that anyone can easily access:  http://www.coolinfographics.com/blog/2010/3/9/bbc-budget-treemap-infographic.html

Many, many designs have these fatal flaws: 

  • Sources not listed
  • Data is misunderstood
  • Data is misrepresented and taken out of context
  • The data visualization doesn't actually match the data
  • The data source is clearly identified, but it's not a credible source
  • The data shown is not quantifiably, statistically valid

Check out this proposed Code of Ethics for infographic designers:  http://www.niemanwatchdog.org/index.cfm?fuseaction=showcase.view&showcaseid=152

And many more errors.  Most often these are honest mistakes made by people who just don't understand statistics or data visualization well.  Only a small number of them are actually maliciously misrepresenting the data to support their own message.

Note in particular that the proposed code identifies infographics “visual journalism.” Please send me a note or respond to this post if you decide to do a paper on this topic.

Monday
Mar042013

Infographic Success Drives Mobile App Development

Infographic Success Drives Mobile App DevelopmentInfoNewt client, Buckfire & Buckfire, has seen so much success from their infographic online and the subsequent infographic wallet card program based on the Motorcycle Helmet Laws infographic, it prompted them to develop a dedicated smartphone app to provide the same information to motorcycle riders.

“The idea for the Motorcycle Helmet Laws App came from the tremendous interest we experienced with the creation of our State by State Motorcycle Helmet Laws Infographic, which visually displayed the helmet law requirements in every state in the United States,” says Partner and Attorney Lawrence Buckfire.  “As a free resource to bikers, we created the App to provide motorcyclists with the helmet law requirements for every geographic part of their trip.”  

You can see the original infographic here.

Back in 2012, they created a simple plastic wallet card based on the infographic that anyone could request for free.  They printed and distributed thousands of the wallet cards to riders and riding organizations across the U.S.  This drove the interest and demand for a smartphone app that would be easier to distribute to riders across the country.  Now anyone can download the free smartphone app on their own, which arrives instantly instead of a week later by mail, and Buckfire avoids the cost of printing and mailing the cards.

The app also includes a number of additional functions like GPS bike finder, accident checklist, photo gallery of cool helmet designs and discounts at some of your favorite bike shops across the country.  You can also watch a demo video of the smartphone app on the Backfire & Buckfire site.

The app is now available for both iOS (iPhone, iPad and iPod) and Android devices.

Monday
Jan142013

Interview with Eric Enge about Infographics in an SEO Strategy

Eric Enge, Stone Temple Consulting

Eric Enge is the CEO of Stone Temple Consulting, a consulting company that provides a full range of Internet marketing optimization services including: strategic business planning, on page search engine optimization, link building, content optimization, conversion optimization, social media optimization, user engagement, and pay-per-click campaign development and optimization. Eric is co-author of the book The Art of SEO, a speaker at numerous search marketing events, and a contributing author to Search Engine Land, Search Engine Watch, and SEOmoz. I caught up with Eric to ask him his insights on where infographics fit into a search marketing strategy.

Randy Krum: Good morning Eric and thank you for taking the time to speak with me. How do you see infographics fitting into an SEO or search marketing strategy?

Eric Enge: First of all, if you just look more generally at link building, one of the key things you want to do is create compelling content that is something that would be interesting for people to link to. A lot of people actually use the term link-bait which I don't like because it sounds deceptive in orientation. Nonetheless, the point is that you have to produce high-quality content, or high-quality something in order to obtain the links.

Infographics are nice because they are very visual and they can be very compelling. So for that reason it can be a very effective tool for building links to your site. That's how I see it fitting into a broader SEO strategy.

There are a couple of key things that people need to take into account. I am going to start by referencing the last interview that I did with Matt Cutts [Matt currently heads up the Webspam team for Google. ] where Matt made the statement that he wouldn't be surprised if some time in the future they began to discount infographic links to some degree. That kind of set off a bit of a fire storm of people responding to that, commenting on that, and saying "oh my God". It really was kind of taken a little bit out of context.

Really what Matt was pointing at in my opinion is that infographic links which are resulting from an infographic that has content that is not relevant to the site is one reason why Google might discount a link. That's something that people just need to be aware of. It's really important that you make something highly relevant. You don't want to have a Tupperware site doing an infographic about used cars. Because that's just not relevant. It may be a great infographic but it's not really quality content for that site.

The other thing that you need to be concerned about in the process is can you structure the infographic in a way where the link is indeed an endorsement of your content, because at the end of the day that's what Google wants. So you don't want to produce infographics where the link is hidden or obscured in any fashion. You want it to be very visible and you want it to be something that represents a legitimate endorsement of the site. Now that can either be a link to the home page of the site or a link to a page on your site that is highly relevant to the topic of the infographic.

Randy Krum: So it sounds like Google's position on infographics is very consistent with its position on a lot of things. If your sole purpose is simply to obtain links and you are paying no attention to relevance and context and all of that then they would actually consider it to be spam.

Eric Enge: Yes, potentially. Even if they do not consider it to be spam, they may not consider the link to actually be an endorsement of your site.

Randy Krum: So they would deprecate or ignore the link.

Eric Enge: Right. That would be a better case then being considered spam where they might actually penalize you for the link. But in general, back to the original question, because infographics are such compelling visual content, and I mean the really well put together ones, of course - it can be a very effective campaign. I think it is worth talking a little bit about how you manage it. You have created this great infographic. How do you tell the world and how do you manage the campaign so that you get links.

There are basically three kinds of strategies: 

1) The first strategy is to put the infographic on your site and use whatever means that you choose to use, a lot of people use e-mail or social media, to tell the world that you have a great infographic. There are a variety of things that you can do there. You can e-mail media contacts. You can do a press release. You can post it on infographic sites, because there are these sites that are directories of infographics. Those are all useful things to do, and that can be quite effective in getting links to your site.

2) The next stage of what you can do is on the page with the infographic you can provide people with the code to take the infographic and post it on their site. So you are allowing people to republish the infographic. Of course the code that you provide, at the bottom most likely, would include some HTML code which included a link back to a highly relevant page on your site. That's an enhanced strategy for getting links from your infographic. Now you are allowing people to republish it.

3) Now there is a third way which is really good to use if you are kind of early days in your business and not that well known yet and don't have a great audience. That is that you actually publish the infographic on a more well-known media site related to your industry or marketplace. You let them publish it in advance. Your condition to their publishing it is that they link back to a page on your site where people can grab the code to publish the infographic on their sites. The nice thing about doing that is that you are leveraging the larger media site's audience to create visibility for the infographic, and people can still come to your site and grab a copy of it and republish it on their sites. That's the third strategy for pushing out the infographic that's worth considering.

How you decide between those depends on where your site is. If you have a very highly trafficked site you might not use that third strategy of a third party media site. If you don't have that much traffic and visibility than the third option might be the best way to go.

Randy Krum: Talk to me a little bit about the actual links, the attribution links that you have at the bottom of your infographic when you are allowing people to pick up the infographic and republish it. I assume there are some best practices along those lines.

Eric Enge: Yes. One I have already mentioned which is high relevance of the link is critical to the long-term value of the links that you get this way. The best target pages are either the home page of your site or to link to a highly relevant article, or page on your site, or the page where you have the infographic on your site so there is a very strong relevance match. The other thing that you need to make sure of, of course, is that the link is clean HTML text formatted link rather than something in JavaScript or something like that. Now that might make you nervous because if somebody grabs a hunk of code from your site and throw it up on their site to republish the infographic they could potentially just delete out your link, but you just have to live with that. You do want the links to be easy to for Google and Bing to parse.

There is one remaining element to talk about with formatting the link and that is the anchor text of the link. Clearly that has to be highly relevant too. If it is linking to your home page than the name of your site or the URL of your site, of if your site is hopefully very closely themed to the content the infographic talked about than you can use anchor text which is descriptive of the main theme of your site. Just keep it very, very relevant as I have said many times.

If you are linking to a page other than the home page than once again you can use the name of your business, or site, or the URL of the page you're are linking to, and/or whatever that page is about.

Randy Krum: The title of the page.

Eric Enge: Yes, the title or something very closely related to that. So those are the options that I see for the anchor text for the links.

Randy Krum: So what I am hearing here is avoid the temptation to try to manipulate link anchor text or get cute with your link anchor text and things like that. Keep it simple and focused and keep it on what the target page is about.

Eric Enge: That is correct.

Randy Krum: Talk to me a little bit about where photo sharing sites, something like Pinterest, fit into your infographic strategy.

Eric Enge: Yes. That is an excellent question. So it is very similar to how I described choosing where to publish the infographic. It's very difficult to open a Pinterest account today that has no audience and throw up an infographic and expect it to explode. You have to have some access to the audience. You really want to think a bit about that and try to get some people who have a good audience or a good following on Pinterest to participate in sharing your infographic. If you have a very small following on Pinterest certainly put it up on your own Pinterest page but reach out to other people in your industry who have very strong followings and make them aware of the infographic and then hopefully they will repin it or pin it and get you a much higher level of visibility and activity than you might be able to get on your own. That is a very interesting way to help push it.

I should note in particular a couple of things that seem to work well on Pinterest. One is how-to type content keeping in mind that Pinterest audience skews a bit to the female side and also skews to people wanting to see things that they want to buy or help them make buying decisions. That might suggest something about what kinds of infographics might do particularly well on Pinterest.

A really good, informative infographic, might do just fine even if it does not fit one of those scenarios.

Randy Krum: It sounds like a lot of what you said about Pinterest would also extend out to social media channels in general. Try to ride the coat tails of people who have a broader reach than you may have yourself.

Eric Enge: Yes. I mean obviously there is plenty and ample reason to go and build your own strong social media audiences. So if you have that you should leverage that. If you do not have that just yet than a really good infographic can help build your social media presence. If an influential person pins, or shares, or tweets your infographic and mentions your social profile on the same platform than you will grow your following or friend base. That's a good thing which puts you in a better position to play a bigger role in the promotion of the next infographic you do.

Randy Krum: To wrap up, let's talk a little bit about if there are things you should avoid doing. If there are just things that are absolute no-nos when you are creating an infographic and putting together your campaign.

Eric Enge: One big thing that I would like to emphasize is accuracy. A lot of people throw together infographics and they are more concerned about having a visual thing that they can get links to and they don't put in the work to do a good job. And that's really sad. Talk about something that Google wants to come down on - the accuracy thing is definitely one of them. Just don't do it.

The other thing you should do is if you have imperfect data, but you still think that the infographic is relevant and interesting and you are not losing the theme and the point of the infographic, than cite the source and acknowledge that it is an estimate. I'll give you an example: On the Stone Temple site we have an infographic on Why is Search So Complex. At the time we did it, the best source we could come with for how many URLs were in the wild was data from Majestic SEO. We assessed from them that there were 3.7 trillion URLs that we knew about. We learned later that Google is aware of more like 100 trillion URLs. So that is actually a 30 to 1 variance - pretty significant. But the reality is that the point that the infographic was making was not impacted by our using the lower number.

We were conservative and obviously we did not exaggerate. We pointed to the source and it was fine when you do it that way. One thing that I probably ought to do now that I have a better number is get the infographic updated. But the theme and the accuracy of what we were trying to get across which is why search is so complex was not impacted by that particular issue. That's how you deal with things where you are doing estimates of numbers and you do not have the greatest possible sources.

Obviously the other thing is that you have to have a creative spark. We haven't talked about this at all in our discussion. If you create an infographic you want to create something that people respond. Visual is good, accurate is good, but at the end of the day it really has to be something that somebody cares about. You really need to put some thought into that part of it.

I am a fan of concept testing. So you don't just go into a conference room and spend 15 minutes and say "that's a great infographic idea" go make it. I really think it's worth taking a little bit of time and stepping back and maybe polling some people that you know to get their reaction to it. Just doing a little bit of extra work to make sure that you are doing something that people might respond to. I really think that is worth doing.

You can do other things to. You can see what other infographics have succeeded in your market space. If you know a bit about your audience, for example if your audience is 18 to 24 year-old males than you can see what other kinds of things they have responded to in other market spaces. It's really good stuff to help you to improve your chances of having a really good idea.

Randy Krum: So simply being pretty isn't enough. You need to have something that is interesting, something that resonates with an audience, something that is compelling. Just being a good looking thing that conveys information can fall flat.

Eric Enge: That's right. At the end of the day, someone needs to care.

Randy Krum: Great. Very informative and very helpful. Thank you so much for your time Eric.

Eric Enge: Thank you for having me. It was in interesting conversation.